Vast Support

[slippery49]

Is there a Tier 2 or 3 support available,
call centre unable to assist with error and manufacturer says use call centre.

[mtv]

You'd expect if the call centre can't assist, they would refer you to the manufacturer.

I presume the call centre is not part of the manufactururer.

What is the error?

[slippery49]

E100-04

a quick google shows
The viewer is not entitled to watch this service because the date code on the card has gone backwards.

Smart Card

[mtv]

Haven't heard of that one.

Have you tried recativating the card?

[slippery49]

Yes tried all that,

call centre de registered, re registered

might just be bin time

[Softek2]

Make & model of decoder ?

[slippery49]

Uec
dsd4121

[cmoore]

Yes unfortunately it looks as though your smart card has failed and as the cards are married to the receiver they are not replaceable.

When you go into the CA menu system and see smart card information does it show any CHID information incl entitlements and chid expire date.

You could email VAST vast.administration@mysattv.com.au and request them to deactivate the card completely and then register the card again. This will wipe the card details from their database and when it gets activated will possibly overwrite MK details but this is a long shot.