i am not in the area so cant help you out but it doesn't sound right to me you should be able to align it yourself,
get a level and check if the mount is level start your dish of at 45 degrees look around the area and see if there is any other dishes to get an idea, i usually start at 45 left to right upto 50 then if i dont get it left to right down to 40 (the 40-50 will depend how well your mount has been installed and level ect) make sure you do it slow so you can let it get signal . if you cant get a little tv ect to watch on roof get your mate on phone ect down stairs to watch why you move
hope this helps cheers
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