Latest Selectv Dealer email

**admin** · 27-05-09, 07:00 PM

Originally Posted by LeroyPatrol

GW1,
I don't think there would be a call centre issue with Austech CO subs. All that would have to be implemented is something like when the sub number is entered by the call centre it comes up on the screen with something like 'Austech CO sub - no support' and the call centre person refers them back to the Austech CO reseller.

Leroy

I doubt Fernbay wants to field phone calls , emails and PM's all day while he is trying to earn a living. As its card only and there are hundreds of makes and models of receiver it means a never ending stream of questions.

Which is why Austech is here. So people can discuss problems such as these.
If Selectv are making an offer to Austech members exclusively , perhaps they should contact admin and see if perhaps a seperate Selectv support forum can be setup ?

**LeroyPatrol** · 27-05-09, 07:08 PM

I eluded earlier I think about using the forum and members here for support. That's what the forum is here for anyway.

The point I was trying to make was that an Austech CO sub wouldn't need to be a burden on the Select call centre as the staff would be able to identify them easily and then know how to deal/direct the person.

Leroy

**gw1** · 27-05-09, 09:54 PM

I'm sure SelecTV and their dealer(s) are capable of managing things. I wrote what I did mainly to help people appreciate that running such services involves a lot of behind-the-scenes work, and when restrictions are applied they're usually for good reason.

For example, the card colours probably wouldn't be any different because presumably SelecTV would be reusing existing cards and packaging. Printing new marketing collateral, especially new cards, is an expense to be avoided. Tracking different subscription types would have to be done by existing identifiers such as customer number, customer name & address, and perhaps card serial number. No doubt their customer database already has scope for dealer information. The issue isn't technical limitation - just policy, process and training.

**Fernbay** · 27-05-09, 10:16 PM

I would suggest no extra free startup months.
People would know what they are getting because thay have done there research.

There is a class of people who prefer to pay up front rather than use credit.
It is important to have known costs. They won't be sucked in by a 'honeymoon' marketing ploy

One months activation would give them one month to make the account 'in credit' so it keeps running

**z80** · 27-05-09, 10:32 PM

Give me a sub that I can specify EXACTLY what channels I want, not groups of channels or packages of themes and i'll sign up straight away.

If I only want one channel why can't I have it Mr Selectv?

That sounds like a good plan to me...

**LeroyPatrol** · 27-05-09, 11:05 PM

Originally Posted by z80

Give me a sub that I can specify EXACTLY what channels I want, not groups of channels or packages of themes and i'll sign up straight away.

If I only want one channel why can't I have it Mr Selectv?

That sounds like a good plan to me...

So what channel would you like if you could pick one? And you already know there is no PORN or HD channels

Leroy

**rob916** · 27-05-09, 11:16 PM

The Discovery Channel

**Fernbay** · 27-05-09, 11:28 PM

Originally Posted by z80

Give me a sub that I can specify EXACTLY what channels I want, not groups of channels or packages of themes and i'll sign up straight away.

If I only want one channel why can't I have it Mr Selectv?

That sounds like a good plan to me...

The reasons that won't happen have already been stated

.

Originally Posted by SelecTV Ops

Originally Posted by Fernbay

Thank you for taking the time to help provide some clarification SelecTV Ops.

It is much appreciated

I personally believe that subscription TV providers should offer individual channel selection.

I guess you could call it user pays, rather than subsidising unwanted content
The channels that didn't pay their way could be dropped.

Well that is the holy grail isn't it - but it will never happen!! Not Because we at SelecTV wouldn't offer it, but its controlled by the content providers.

If you were a low grade channel on Foxtel, and you wanted to maximise your revenue, what would you put in your contract? Yep, that's right that it must be in Basic so they get revenue from all the 1.2m subs (+Austar, +Optus). We are no different, especially with the Movie Network in our base - they are all smarter than that and want to be tied to it.

**z80** · 28-05-09, 12:50 PM

Originally Posted by LeroyPatrol

So what channel would you like if you could pick one? And you already know there is no PORN or HD channels

Leroy

Discovery Turbo.

The only one not in the foxtel lineup.

**myf360f1** · 28-05-09, 02:28 PM

Originally Posted by z80

Discovery Turbo.

The only one not in the foxtel lineup.

Its not THAT good Z

**Hillsbysa** · 28-05-09, 02:50 PM

Originally Posted by myf360f1

Its not THAT good Z

Depends on what interests you have

**bigfella08** · 29-05-09, 04:52 PM

Originally Posted by rob916

The Discovery Channel

As Per Z's post the normal Discovery is locked to the Fox network...

Sux's

**bodgie** · 04-06-09, 12:32 AM

It would be nice if the selectv ops would check my private message to him .

**fred121** · 10-06-09, 11:46 AM

Anyone know what the situation is re card only option for Austech members?

**AceR** · 10-06-09, 12:34 PM

Hight speed internet streaming in the future is going to put a dent in all pay TV providers anyway.
Who really gives a toss anyway.Pay TV providers are all the same.. they are all fair game.