They have had problems for years and still have them. After some recent poor performance I am churning to Internode. Aanet lured me back with a " to good to refuse " offer which they have now cancelled. For the sake of $5 a month , Internode provides a better service and support , which is something aanet just dont have.
Their offer on whirlpool is just a gimmick in my opinion , only a small fraction of their users would read whirlpool and you basically have to prove you have been inconvenienced over the email issues. So I dont think they will pay much out.
I cant wait to see what churn issues I am going to have , they are a-holes when it comes to leaving them and try to get every cent of you.
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