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Thread: Foxtel cuts my customers service..your thoughts ??

  1. #41
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    Quote Originally Posted by gordon_s1942 View Post
    I am sorry but whether this person speaks English,Chinese, Hindostani or Gibberish is TOTALY immarterial regarding the unautherised disconnection of his equipment.
    This family could be tempory residents from another country here for any number of reasons and wont be here long enough to have need for more than a few basic words if that.
    Also, if someone knocked on the door and said, Are you a TRUEBLUE DinkyDi phone Company user and you said no and they walked away, does that give them the right to cut your phone cable and reroute it because your on Optus or Telstra??
    What about if NO ONE had answered the door that day, would the installer still gone ahead with the installation ?? I bet they would have.
    Lack of Communication here is totaly on the head of the Installer and Foxtell !!
    Don't take me too serious gordon (most rightfully don't)
    It was tongue in cheek with a hint of truth



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    Junior Member ozisat's Avatar
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    The owner and his translator friend have got in contact with fox and they were told to handle the dish problem themselves.
    Foxtel won't be sending any one back to rectify the problem.
    So i have been asked to do it for the owner,and i will mark the dish to show it's owned by unit 8.

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    Like I said send them an invoice and follow up with debt collectors

    If you had disconnected their customer what do you think they would have done ????.

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    Junior Member ozisat's Avatar
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    It’s not up to me,I go by what the customer wants and that this stage he just wants it working and is willing to pay me to do that.
    Like I said earlier I have no say in this as fox has done the wrong thing and avoids rectifying it.
    If there is any compensation wanted the customer is the only person who can do that.

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    Fair enough

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    Quote Originally Posted by ozisat View Post
    Foxtel won't be sending any one back to rectify the problem.
    Shows how pathetic they really are. Only care about themselves and no-one else.

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    can you padlock the mount of the dish so it can't be realligned at all? or weld the bolts so they can't be undone

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    Quote Originally Posted by ogo99 View Post
    can you padlock the mount of the dish so it can't be realligned at all? or weld the bolts so they can't be undone
    I wonder whether loctite would be good enough for that? .......

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    The conversation that I had with his translator friend last night did bring up a few points:
    Apparently the owner went to the strata mob and was cleared in being told that’s it’s ok to have the dish there.
    The other point was they went to the police station..Why ..?? I really don’t know why and wasn’t told of the out come..i think since nothing else was said it was just a fizzer of a move in doing that.

    I had mentioned about getting fox to rectify it to save him money for me to return and realign.
    But he just wants it working.I’ll use perma texta and write something on the back of the dish so when the next fox guy turns up to claim it.
    As for welding the bolts that’s not easy going up a 6m ladder.

    It’s only a matter of time someone will want fox and the owner will be going through this all over again.

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    seems pretty unfair this poor bloke has to pay out of his pocket again because of all of this

    cut the cables to the first apartment, surely they will complain of no service and fox will be around in a few days to find out why?

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    Quote Originally Posted by beer4life View Post
    I wonder whether loctite would be good enough for that? .......
    Loctite is only to prevent accidental loosening (vibration, etc) you can still undo nuts/bolts with standard tools.

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    Yes loctite wont work, dragging a welder up is too dangerous, whats easier is take a center punch and hammer, just punch in between the nut and thread to damage and lock the thread and nut together.

    Or place 2 nuts together and tighten one over the other, really tight and then use the center punch around the join between them.

    Or just round the heads of the bolts/nuts after you tighten them....

    The Fox installer would just start swearing and possibly fall off the ladder trying to undo them.

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    When ever I replaced an old rusty dish I would get rusty U bolts I use to use a ring spanner with a tube on the end for more leverage and watch how the U bolt would snap off by the nut.
    Then to make it easier I purchased a cordless 4” angle grinder.30 seconds and it was off the pole.

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    Quote Originally Posted by mtv View Post
    Loctite is only to prevent accidental loosening (vibration, etc) you can still undo nuts/bolts with standard tools.
    Not unless you use 680 loctite. Liquid weld we call it in the trade. You'll break the bolts before that even looks like coming loose, unless you kill it with extreme heat, then you might have half a chance.

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    Quote Originally Posted by rebnic View Post
    Not unless you use 680 loctite. Liquid weld we call it in the trade. You'll break the bolts before that even looks like coming loose, unless you kill it with extreme heat, then you might have half a chance.


    Many thanks for setting the record straight.
    I was beginning to think it was a figment of my imagination that I ran across many moons ago.
    I'm not just a pretty face after all.

    For Disassembly
    1. Apply localized heat to the assembly to approximately
    250 °C. Disassemble while hot.
    Kindest Regards, " The Druid "......

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    Not being as reasonable as my brother in law, I would re point "MY" dish at D2 and disconnect the other cables that aren't mine.

    Then as vk6xlr suggests hang a sign stating that it's a privately owned dish aligned to D2 and is not to be interfered with.

    The people in the other units are going to scream to Foxtel when they loose their signal, so an installer should be out pretty quick to fix the problem, and when he reads the sign he may decide to do the install he was paid to do.

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    Default D1

    Is D1 (or whatever it is illegal) because you may get into some problems with Foxtel and others.

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    Quote Originally Posted by ccbonline01 View Post
    Is D1 (or whatever it is illegal) because you may get into some problems with Foxtel and others.
    NO

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    There would be a way of making a cover to slip over the U bolt on the mast bracket and securing it so it would be obvious that this is not the usual Fox instal.
    A strip of metal like those old antenna stand offs with a hole in it the diameter of the bolt placed over the nut and twisted or pop rivited together.
    It would depend just how much time and effort you want to spend to stop anyone undoing it again.
    But I certainly wouldnt be leaving it set for Foxtel.

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    Senior Member mborkp's Avatar
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    that should go to the media, will probably get some attention then. Especially if the victim is a senior person.
    mbo

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