Results 1 to 3 of 3

Thread: optus direct

  1. #1
    Senior Member
    zzzzz's Avatar
    Join Date
    Jan 2008
    Location
    australia/thailand )
    Posts
    506
    Thanks
    193
    Thanked 431 Times in 75 Posts
    Rep Power
    375
    Reputation
    8077

    Default optus direct

    hi.just finaly got my (they recon) you beaut broadband 2 from optus after 26 hours on the phone trying to find out what was happening to it and there staff offering a range of reasons as to why it was not working i finally gave up and told there supervisors to stuff it all including 3 internet connections plus 5 phone lines and believe it or not that worked and after 4 days without any broadband it was sorted within 45mins .
    so as far as i can tell if you are dealing with call centres and not with people in australia then this is the service you get but if you shout hard enough your call and complaint will be delt with by locals and not call centres who have to read all there answers from books or standard answers as told!!!!!



Look Here ->
  • #2
    Senior Member ozchips's Avatar
    Join Date
    Jan 2008
    Location
    Ipswich QLD
    Age
    51
    Posts
    2,515
    Thanks
    153
    Thanked 418 Times in 197 Posts
    Rep Power
    322
    Reputation
    2059

    Default

    i had the same problems when I got the optus direct , all the call centres told me BS and ran me around in circles , eventually I got onto the sydney call cnetre and it was sorted in under an hour

  • #3
    Senior Member z80's Avatar
    Join Date
    Jan 2008
    Posts
    5,840
    Thanks
    112
    Thanked 77 Times in 48 Posts
    Rep Power
    0
    Reputation
    708

    Default

    Quote Originally Posted by zzzzz View Post
    hi.just finaly got my (they recon) you beaut broadband 2 from optus after 26 hours on the phone trying to find out what was happening to it and there staff offering a range of reasons as to why it was not working i finally gave up and told there supervisors to stuff it all including 3 internet connections plus 5 phone lines and believe it or not that worked and after 4 days without any broadband it was sorted within 45mins .
    so as far as i can tell if you are dealing with call centres and not with people in australia then this is the service you get but if you shout hard enough your call and complaint will be delt with by locals and not call centres who have to read all there answers from books or standard answers as told!!!!!

    LOL....I hope you stop to breathe when you say all that on the phone.

    Cause it sure is hard to read.

  • Similar Threads

    1. Optus D2 croation music channel
      By JK200SX in forum Satellite TV General
      Replies: 30
      Last Post: 28-01-08, 01:31 PM
    2. Setanta Sports on Optus B3?
      By rickd in forum Satellite TV General
      Replies: 11
      Last Post: 24-01-08, 05:31 PM
    3. Finding OPTUS B3
      By moeee in forum Newbie Satellite
      Replies: 13
      Last Post: 19-01-08, 08:57 PM
    4. CS Gamma with Optus Cable ?
      By STI02 in forum Dreambox
      Replies: 6
      Last Post: 07-01-08, 06:57 PM
    5. Optus C1 satellite.xml
      By Chieflets in forum Dreambox
      Replies: 2
      Last Post: 07-01-08, 06:49 AM

    Bookmarks

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •