Results 1 to 5 of 5

Thread: Foxtel IQ box - no power?

  1. #1
    Junior Member
    Join Date
    Jul 2011
    Posts
    2
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Reputation
    10

    Default Foxtel IQ box - no power?

    Hello all.

    This morning I woke up and Foxtel seemed broken. There are no lights on the IQ box, even when you press the power button several times. The TV, the DVD player and the VCR player surrounding it all work fine.

    I called Foxtel technical support, and was given the suggestion of connecting the IQ box to another power point. Tried that. Also tried turning the power off for a while, then back on, but still nothing.

    I am not sure how this could have worked anyway, as the IQ box isn't connected to the same power points as the TV/DVD player/VCR etc. It is connected to the wall via a cable, which I don't think I should unscrew.

    Has anybody experienced this same problem? I imagine many have, as there is a paragraph dedicated to it under the troubleshooting page on the Foxtel website. It offers the same advice as the woman offered over the telephone.

    I have a very angry mother over this situation and would like to change this!

    Thanks



Look Here ->
  • #2
    Junior Member
    Join Date
    Jul 2011
    Posts
    2
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Reputation
    10

    Default

    Sorry - I should clarify something:

    When the woman on the telephone suggested I plug the IQ box into another power point, by that I mean that I plugged all of the other cords into another power point, as the IQ box isn't attached to a power point but rather that little cable in the wall.

    Cheers!

  • #3
    Administrator
    mtv's Avatar
    Join Date
    Apr 2008
    Posts
    17,739
    Thanks
    5,183
    Thanked 11,469 Times in 5,655 Posts
    Rep Power
    4030
    Reputation
    165071

    Default

    What you are saying doesn't make sense.

    The iQ must be plugged into a power point/power board etc.... some form of connection to 240V AC mains power.

    Only the signal input is via the coax cable, so if the box isn't plugged into a power point (eg: no power connection) that would be why it isn't working.

    If you connect it to a known-working power outlet with the power cable connected correctly and it still doesn't power up... then it's probably an internal fault with the power supply in the box and the box (and smartcard) will need to be replaced by Foxtel.

  • #4
    Senior Member
    Join Date
    Dec 2010
    Location
    Adelaide
    Posts
    568
    Thanks
    195
    Thanked 171 Times in 100 Posts
    Rep Power
    159
    Reputation
    1787

    Default

    the cord might be loose or missing from the back of the unit - as mtv said, you still need to plug the IQ box into a normal powerpoint, so look to see if the cord is loose or not attached to the back of the box, plug it into the back of the box and plug the other end into a normal powerpoint

  • #5
    Junior Member
    Join Date
    May 2008
    Posts
    66
    Thanks
    1
    Thanked 2 Times in 2 Posts
    Rep Power
    140
    Reputation
    20

    Default

    Quote Originally Posted by tammytumpkins View Post
    Hello all.

    This morning I woke up and Foxtel seemed broken. There are no lights on the IQ box, even when you press the power button several times. The TV, the DVD player and the VCR player surrounding it all work fine.
    do you have IQ1 or IQ1.5 (with external power pack) ?
    The box (especially IQ1.5) may be gone if you had power surge/blackout.
    Have you had smart meter installed recently by any chance ?

  • Bookmarks

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •