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Thread: Energy Matters

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    Default Energy Matters

    Hi
    Has anyone had any experience with "Energy Matters"? I have got a quote from them to have a second solar system installed. At present I have a 1.85KW system and I wanted to increase by another 1.5KW system. They have given a good price, but in Hervey Bay they got very bad press about taking money and not supplying the sytem by the agreed date. They require full payment in advance and I am reluctant to pay and hope unless others have had a good experience with them.
    gordonwh40



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    Any company, organisation or person that wants full payment in advance is told, "Shove it."

    It is simply a recipe for disaster!

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    Quote Originally Posted by gordonwh40 View Post
    Hi
    Has anyone had any experience with "Energy Matters"? I have got a quote from them to have a second solar system installed. At present I have a 1.85KW system and I wanted to increase by another 1.5KW system. They have given a good price, but in Hervey Bay they got very bad press about taking money and not supplying the sytem by the agreed date. They require full payment in advance and I am reluctant to pay and hope unless others have had a good experience with them.
    gordonwh40

    This is from the Energy Matters website


    Demand for high deposits

    It's not uncommon to be asked for a deposit when ordering a solar power system. 10% of pre-rebate price is the industry norm, with the balance payable after installation. However, we've become aware of some companies demanding an 80% deposit and then telling consumers it will take 6 - 8 months for their system to be installed!

    So much can happen in 8 months - prices can move downwards making the price paid today not such a good deal when the system is finally installed, rebate legislation can change and new technology may become available.

    But probably the issue of most concern is: will the company still be around in 8 months?

    What if currency exchange rates experience a similar situation to 2009 when the Australian dollar weakened dramatically and suddenly components cost 30% more. Will they be able to absorb that hike?
    If the company goes bust, what happens to your 80% deposit?

    This scenario also begs the question - what type of cash flow issues do these companies already have that they need to demand so much money up front?

    Whatever the scenario, the demand for a high deposit coupled with a long lead up time until installation can be a very risky business for the consumer.
    So like they even suggest full payment should never be made until completion.
    If you are smart demand that they forfeit X amount of dollars if installation does not meet you agreed date. , get them to add in at the bottom of the contract and both sign it , very simple and effective.

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    I paid $180 deposit and had it installed in about 6 weeks (Qld floods didnt help)

    I know of a lady who paid about $5g upfront and still doesnt have panels

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