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Thread: DAS Hills Comnav

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    Default DAS Hills Comnav

    Hey Guys,
    Has anyone here had any success using the comnav for email? I've installed around 20 or so and have spoken to RoDas a few times, but as yet have not been able to send a single bloody email?

    I've 910ed it and tried entering the name of the SMTP server, as well as the IP address of the SMTP server.

    The only thing I can find, (which I'm not really sure) is that when you look at the port in the HTML for the email page, it's missing quotation marks.

    I had a friend, who's a bigger geek than me have a look. He's directed the traffic to a device on his network to monitor port traffic and couldn't get a damn thing out of it.

    Also, our control room mentioned that they haven't had much luck with the Comnav, yet they too have had success with the NX-590s that DAS used to sell.
    Any pointers/info would be awesome.... Thanks,

    Andrew



Look Here ->
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    If it is on a network, you should be able to ping it. If it's there it will reply. Try that first, then you will know where to jump!

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    I remember something about the name of the server had to be capital letters? DAS techsupport on 1800 252 213 would know.

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    Yeah, hound dog...tried pinging it, and it pings fine. tried the capital letter deal on the smtp server address. Also tried tech support, and that was useless. The only thing they could suggest was making sure port 25 was forwarded on each router. Didn't think this would help, but tried it anyway. Still not a damn thing sent or received.

    Surely there must be someone who has had this product working with email?

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    Email reporting for me worked quite simply out of the box.

    I changed nothing in my modem/router or firewall

    I just plugged my comnav in, assigned it a IP via Module No: 191

    Feature 19: Left as default
    Feature 20: Default Gateway
    Feature 21: Ip Address
    Feature 22: subnet mask
    Feature 23: DNS Server 1 address


    accessed the through a web browser and changed the email reporting options as below

    I am using westnet as my ip service provider

    SMTP Server: mail.westnet.com.au Port: 25
    Use SSL: not ticked
    User Name: my_internet_useraccount
    Password: my_internet_password
    Return Address: something@westnet.com.au

    Email 1 Address: reportshere@westnet.com.au

    email reports worked first go, no problem

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    Carts - did you sort this one out?

    I am having similar issues.

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    carts (06-04-18)

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    Default ComNav Dissapointing

    I too am having problems with the ComNav sending email reporting. I have checked settings multiple times and am almost convinced that it is a piece of ....

    1. Can connect via network to the ComNav web server.
    2. All network settings confirmed as correct.
    3. Email settings correct (tried upper and lower case as suggested by others).
    4. My router shows no evidence that the ComNav is even trying to send anything out.

    Does anyone know about newer software for the ComNav or how to get lower level diagnostics out of the module.

    Failing that, Can anyone recommend an IP module that works with the Hills Reliance 12

    Cheers.

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    Questions

    Are you using your Internet provider smtp server or your own in-house server.

    I will check some other features on my comnav and get back to you.

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    The comnav will not send reports if the features are not turned on in the main panel programming eg


    Feature 9 - Event Summary Report
    Feature 16 - Segment 3 Area 1 Reporting Options
    Feature 22 - Segment 3 & 4 System Options Reporting

    So if these options are not enabled, the comnav will not email/sms etc regardless what settings you have in your comnav settings.

    Check these first, enable all of them to see if emails are working or not.

    Another indicator to check is the green traffic/data light on the Network Socket on the comnav.

    So after an arming after exit delay you should see the traffic/data light flash after five or six times for a brief second indicating traffic going out. This light will flash when ever it is transmitting data onto your network.

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    Thanks bet2win for the suggestions.

    I had tried both GMAIL (SSL and Port) and ISP (no SSL and Port 25) options without luck. As per your suggestion I've enabled the options in the main panel and now have email alerting up and going.

    Some things I have observed:
    - Voice alerts appear to be driven by the main unit and the options in ComNav are ignored. eg now that 9-1-3 and 9-1-4 options are on I voice alerts are generated for open/close and bypass events even though these are not selected in ComNav
    - Open/Close reporting is only for 'Leave' arming, not 'Stay'. I had been using the 'Stay' scenario for testing. Makes sense it is only for 'Stay'.

    In response to the first item, I turned off 9-1-3 and 9-1-4 and the voice alerts stopped (as expected) but the email alerts continued (wtf?). They way I thought is was supposed to work was the:
    - main unit options determined what was generated
    - ComNav was configured to determine what was passed on (voice, sms and email independently).

    Guzz

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    Thanks for the reply and sharing some knowledge.
    Most if not all the reporting options in the areas you suggested are default and enabled. However just to clarify, after your post I have just clicked pretty much everything that said enable some report just to get something happening

    9 - Seg 1 - All options enabled
    9- Seg 2- All except 4
    16 - Seg 3 - All options enabled (except 6)
    22 -Seg 3 - All options except 7
    22- Seg 4 - 1,3,4,5,6,7

    I am using my ISP smtp server. Exetel.
    I don't see any activity from the Comnav IP on my router still.
    Lights on the NIC card of the module flash here and there, but I am not confident enough to say that I know what it is doing (as it will poll etc.)

    In Comnav I am really interested (at the moment) in the email reporting. Every option is clicked for a couple of email addresses.h

    Hmmm not sure where to go from here.

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    The IP Address of the Comnav is it fixed IP Address or DHCP assigned.

    If you let your router DHCP assign an IP address for it, it will assign the correct subnet, gateway which might be wrong if manually done.

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    The settings you exetel smtp server is

    Username: yourmailbox@exemail.com.au (NOT @exeTEL.com.au)

    Password: yourpassword

    Outgoing Mail server: smtp.[state].exemail.com.au

    Outgoing Mail Port: 25

    SSL: Off

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    The IP address is set statically.
    Settings are correct (can get the web server... and the webserver gets logs from the panel)
    I am more across networks than alarms.
    Wrong subnet would prevent me from accessing the webserver of the comnav
    wrong mail server or DNS should still show something in the router logs.

    No ssl on email settings for email reports.

    I have tried the SMTP address as both
    SMTP.NSW.EXEMAIL.COM.AU and smtp.nsw.exemail.com.au (as per someone's earlier suggestion).

    I'll try full authentication on the mail server and see what happens, although my mail server doesn't require it when on their network.

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    I know its obvious, but you mention nothing about gateway settings.

    Hopefully this is correct.

    I would try DHCP just out of curiousity sake.

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    Yeah forgot to mention the gateway but yes it is right.
    I changed to DHCP just to check whether it is something to do with it.

    I saw in my router logs it grabbing a DHCP address.
    Turned alarm on/off and still no joy.

    I am not real confident it is trying to communicate.
    I changed feature 6 to 1. This was a communicator thing.
    I don't believe that would be necessary but just in case.
    I don't have a phone line plugged in so I guess that's why I am now getting communications errors on the keypad.

    But can still see the comnav webserver and all the events.

    Are there any other areas that might be stopping this on the panel? I followed your suggestions before, but no success in getting it working.

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    The Email addresses you trying to send to are different to your return address.

    I know this doesnt make any difference on mine (westnet) but exetel might be different.

    Disable router/modem firewall make any difference?

    I'm running out of ideas at the moment, because I done quite a few of these with no problems.

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    The return email is the same.
    No outgoing firewall.
    I will plug directly into the modem, just to bypass main router, but my gut is the panel is not right.

    I am going to put a packet analyser on it.
    I am very skeptical it is sending any packets at all.

    Do you need any other setting to get these things going?

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    Ok, reset to factory default the ComNav module (incase) its brains were scrambled.
    Rechecked panel settings for reporting in Feature 9, 16, 22.
    Still up the creek with out a paddle.

    Obviously haven't seen in the docco where it says the option for 'make it work'vb

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    Default Multiple emails sent from ComNav

    Has anyone else had this problem or know what is causing it?
    More Detail
    When the ComNav sends emails it sends FOUR emails if tripped by a WIRED PIR and about THIRTY if tripped by a WIRELESS PIR.
    Is there a setting in the panel (its an R12) for the PIR zones that could be causing this?

    FYIs:
    1) The ComNav counts as an expansion card so if you also have a wireless ITI card installed in an NX8 it won't work as the ITI card is also an expansion card and the NX8 can only have 1. My local support guys weren't aware of this so I was pulling out my hair until I upgraded to a R12.

    2) For others having struggling with ComNav - mine is working fine using gmail as SMTP server (except for the multiple email issue) so I thought I'd post my revisions below in case it may be of some use:
    Firmware: 0.60
    Hardware: 0.0
    Web Version: 0.57
    Voice: 0.5
    Language: 0

    Thanks
    Nigel

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