noobie question

[lsemmens]

I've been asked to update the maps on a friend's TomTom as , apparently, he has a free update for them. He does not have a computer and has asked me as the "computer expert" to do this for him. I have said that I will look into it for him. From my reading here I guess that I will need the device connected to my computer. I know I can get maps from here but, if TomTom are offering free upgrades, do I just go to their website and work with them? Do I follow the seven steps in the sticky at the top of this forum? Do I need particular software installed on my computer to interact with the TomTom. I do not know the model of the device yet, so can give no more info yet. Any help will be appreciated.

[hughdman]

[hughdman]

I would stick to that, and download from that site.

[lsemmens]

Thank you for that, I'll give the bloke a call and he can drop the device off.

[mtv]

Depends on the model of TT what maps can be loaded and activated.

What model is it?

[mandc]

If he has a tomtom with free lifetime maps just download mytomtom and he logs in with the info he gave after purchase and the mytomtom automatically does the updates

[lsemmens]

Finally got my hands on the device to do it. It's a Tom Tom Via 620 so I loaded myTomTom and set up an account (he does not even know how to turn a computer on so he has never been online with this device) using my email and password. Plugged the machine in and, Nothing! The myTomTom icon in notification gives me a popup saying that there are 4 updates available but the (I'm guessing) download button (blue thing in the top right hand corner) does nothing. The other menu entries just take me to the website where all I do is go around in circles. It's bloody frustrating. Is it supposed to be all automatic when I plug the thing in, or what? They FAQs and online help is next to useless.

[Downunder35m]

If I'm not mistaken than you might have to link the Via to that account you created first.
Since there is nothing we can do with these models a request to the TT support might help.