I nead help with a cisco srp527w port forwarding

[SS Dave]

Hi all

I need help with a cisco srp527w port forwarding for a friend

The modem router has a static ip.

I have set the DVR's ip in the port forwarding page setup wizard

When i try to log in via the web it say's its connecting but then it times out

Is there some thing i should look for.

Thanks

SS Dave

[Andrewpv01]

Restart the DVR first.

Can you connect via the local network?

What port are you forwarding - sometimes they are blocked by your ISP - you may have to change it from 80 to 82 or something similar.

Did you forward TCP and UDP?

[SS Dave]

thanks for you reply

Tried rebooting the pvr and tried rebooting the modem/router

I can connect via the lan

and it is set to TCP and UDP

SS Dave

[Andrewpv01]

It may also be your browser, check that it is allowing pop ups and allow it to install active x plug-ins.

A lot of the interfaces run with active x and it needs to install the plug in - you may not even see the pop up depending on your browser and settings.

[cable]

Depending on the dvr you may have to specify listen in ports and open them in the port forwarding rules of the router.

[SS Dave]

Hi All

Thanks for you replies it turns out that the log in the the router is a look only and i needed to log in a admin (A telstra Tech $170 thanks for coming over the phone) in order to change the port forwarding settings.

SS Dave

[Gitch]

Cheaper to buy your own modem...

[SS Dave]

Cheaper to buy your own modem...

May be yes but the customer needed a modem router with 2 VoIP phone lines and 3g fallback


SS Dave

[Gitch]

is there a factory firmware available?? Can't believe Testra are actually charging - especially if it's a business device, not at all uncommon for business to need remote access to internal servers etc. Fallback and VoIP fairly common now days too With the added advantage of having more control over your own device.

[Gitch]

Not sure if this would help either...

[ABS ComTech]

Hello SS,
I can see there has been some "clutching at straws" going on looking at the responses.The SRP527 is a rather potent little beast and should be treated with a great deal of care, especially if it is a Telstra supplied router.

You should have set the DVR to a static reservation using the DHCP page rather than Static on the DVR. the next step is to confirm what ports you are actually forwarding and confirm that you have both TCP/UDP punched through.
The other part to check is what form of interface you are trying to hit. On most DVR's, there is three that need forwarding,

1. The mobile viewing ports
2. The PC viewing ports
3. The system management ports

Once these are done, you can remotely administer the unit as well as view it with the correct medium.

DO NOT MESS WITH FIRMWARES - This needs a strong skill set in identifying the unit (there are several) and it's firmware. If it is supplied under Telstra Business, then have a very complicated setup in the unit.

PM me if this thread is still alive and I will discuss further.

[Gitch]

Why discuss it over a PM?? Why not help others that may need the info in the future and discuss it publicly?

As for "clutching at straws"... I think all the above response are valid "suggestions". I doubt any of those respondents know what SS has tried without firstly suggesting or at least asking, nor would they know the exact setup that is being dealt with.