That's an unpleasant experience, but Garmin really does have themselves covered legally if not morally. This is the source of the problem:
A couple of months back the new owner said they were unable to do map updates - in fact it was the first time they had tried to do updates in all of their time of ownership.
By your pic's the LM gift subscription was correctly activated ~4 years back, but that's only part of the requirement as you've already been told correctly by Garmin: It must be then USED, and subsequently used reasonably frequently and also [technically] you're not supposed to transfer ownership of the subscription. Have a look at the 'get-out-off-jail-free-cards' attached to Garmin's Lifetime Maps:
Code:
http://www.garmin.com/us/maps/us/numaps_lifetime
So, you're boned And legally boned. Your only chance is to ask for it to be re-instated but if you've already tried to hit them with the big 'i know my consumer rights' stick by mentioning ACCC or your intention of complaining to your State Consumer Affairs Office you may as well give up right now i feel.
In my experience, Garmin AU has been pretty liberal in the past about LM subs for both devices with it as OEM and subsequently purchased LM subs for the factory-loaded mapping data and they have allowed transfer of the sub provided the first owner unregisters the device on their site. They may not be so forgiving when (i) You got it for nothing as a bonus 'gift' (ii) you transferred ownership of the device; and (iii) especially if you've bashed 'em up a bit. Try saying 'sorry' a lot and throw yourself on their mercy 'cos that sub can be re-instated with a few keystrokes from the right person.
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